Support

APCT Support is contained within our complete customer service protocol. Sales support will come from our Outside & Inside sales team; Technology support will come from our DFM and Engineering teams.

Support

Customer Service

At APCT, we have risked our entire business strategy on the belief that superior customer service is an actual and literal, business advantage and difference maker.  By looking at our growth over the years, that belief is holding true!

What consistently drives our commitment to “Best in Class” customer service is our understanding of what creates long lasting business relationships.  Companies by and large in this industry will have the same equipment sets in their facilities.  The differentiators are the people.  People make the relationships and it starts with customer service.

We understand that by placing an order with APCT, you in fact, are entrusting us with your reputation.  If we deliver, the business relationship grows & flourishes; if we don’t deliver, the negative impact shifts to being personal.  We understand the preciousness of reputation and we acknowledge the fragility of trust in a relationship as well.

Trust is one of the 3 pillars of APCT.  It is why we take customer service so seriously.   Superior customer service is the foundation of building trust and is the reason why it is the cornerstone of our business model.   If we earn your trust daily, we know your loyalty will follow.  Therefore, our approach to customer service is to recognize that we can be more than just order takers and quote responders, we can be true partners.

At APCT, the foundation of trust is supported by 2 teams:

  1. Our inside sales support team
  2. Our technical engineering (DFM) support team

No matter who answers the first call, these teams will serve you fully, for they have come to know the importance of “customer service.”

Engineering Support

Customer service is not relegated to only those who quote and expedite.  We know that if we can save the customer a reiteration or two; a tremendous amount of time and money can be saved.  To that end, our DFM support team is one of the best in the industry.

We profess that our core competency is detailed engineering support enabling superior execution.  Our team approach to customer service is giving of our expertise in the hopes of helping the engineer and enhancing the design. That’s why our first action item is a comprehensive review of the design.  With our interaction with the engineer, our findings may determine that a design & manufacturing alternative may lead to a more reliable product and ultimately would be more cost effective. 

We continually ask our customers and prospects to get us involved early in a design.  Our business partners don’t need an appointment or a purchase order to contact one of our DFM engineers.  We urge you to call at any time to have your concerns answered promptly. We want to help.  It’s who we are.  One of our 3 pillars is Passion: the ability to deliver ultimate customer satisfaction. That passion starts upfront.

Quite frankly, we hesitate to ever say the words “no bid.” We would rather ask questions to come up with design & manufacturing alternatives that would lead to a more reliable product and ultimately would be more cost effective.  Our track record has demonstrated that we have the ability to improve the reliability and productivity of our client’s boards.  This ability to make your life easier and to potentially improve your product is not only an opportunity for you; it is an advantage and differentiator for us. 

Engage our DFM team and experience the difference.

Inside Sales Support
Inside Sales Team

The building of relationship is the beginning of the building of trust. We understand that and therefore, we choose to have customers be assigned one inside sales representative. That representative remains the same throughout all disciplines. No matter if an order is placed domestically or off-shore, the customer has one point of contact. That philosophy enhances personal relationship and builds trust.

To that end, our inside sales team creates a file for each customer. The file is unique and houses all the nuances of each particular client. From notable contact information, to particular shipping information, the custom-made file is a home for all information as the relationship grows. However, access to the file is open to others on the team. Therefore, if a team member is out for any reason, there is no loss of time or information or critical systems to follow.

Our Inside Sales has a unique approach to customer service. They promote that they are more than order takers and quote responders. First, they proactively give you choices in lead times. These choices help you in your decision making of balancing price and delivery. They secondly, chase the material lead time at the time of the quotation. Therefore, when the quote is received, it is “solid” in its price and lead time. And finally, what sets our customer service organization apart from others is the work they do in the follow through. Our personnel do not simply walk away when the order hits the facility floor. Our inside sales team stay involved, engaged, and in touch throughout the build, ready to communicate with you immediately should an expectation or promise be in jeopardy. Their philosophy is that the job is complete once you’ve received product, not before. This approach embodies what customer service is all about. Working as a team with you nurtures trust and grows a relationship. It’s personal to them…

ITAR FTP Procedure

Export File Control:

These documents may contain information subject to the International Traffic in Arms Regulations or the Export Administration Regulations. This information may not be exported, re-exported, diverted, released, or disclosed to foreign nationals either within or outside the United States without first complying with the export licensing requirements of the International Traffic in Arms Regulations and/or the Export Administration Regulations. Failure to comply with United States export control laws and regulations may result in civil and/or criminal penalties.

Procedure:

  • Contact Customer to get User ID and password for their FTP site
  • Establish a file folder for our Customer on our secure CAM server
  • Log on to Customer’s FTP secure site
  • Enter User ID that was issued to us by Customer’s IT dept.
  • Enter Password that was issued to us by Customer’s IT dept.
  • Identify the files to be downloaded
  • Copy the file from their FTP site to our CAM server customer folder
  • Log off the FTP site and close your browser.
  • Reopen browser to initiate other tasks with the internet.

NOTE: Please “copy” the files from the ftp site – DO NOT “move” the files.

Credit Terms Application

Thank you for selecting APCT as your PCB manufacturer. If you
wish to establish credit terms (Net 30) with APCT please follow
the instructions below.

Credit Terms Application Form

  • Step 1: Download and fill-out the APCT Credit Terms Application form
    by selecting the following link: 
  • APCT Credit Terms Application
  • Step 2: Fill out form in its entirety
  • Step 3: Scan & Email or Fax the form back to the respective
    APCT Customer Service Rep. with whom you are working.
Credit Card Authorization

Thank you for selecting APCT as your PCB manufacturer. If you wish
to authorize your credit card with APCT to be used in a transaction please follow the instructions below.

Credit Card Authorization Form

  • Step 1: Download and fill-out the APCT Credit Card Authorization form by selecting the following link: 
  • APCT Credit Card Authorization
  • Step 2: Fill out form in its entirety
  • Step 3: Scan & Email or Fax the form back to the respective
    APCT Customer Service Rep. with whom you are working.
Customer Information Update

Thank you for your continued business and for selecting APCT as your PCB manufacturer. If any of the pertinent information we have on file relating to your company’s account has changed, please follow the instructions below and fill out the Customer Information Update Form so that we may update our files and continue to provide the best possible service to you and your company.

Customer Information Update Form

  • Step 1: If any pertinent information has changed relating to your
    account with APCT – please take a moment and fill-out
    the Customer Information Update form by selecting
    the following link: 
  • APCT Customer Information Update
  • Step 2: Fill out form in its entirety
  • Step 3: Scan & Email or Fax the form back to the respective
    APCT Customer Service Rep. with whom you are working.